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Security and Compliance

Elevating Empathy Through Ethical AI

A strong emphasis on responsible handling, accuracy, and protection of individuals’ privacy resides at the heart of mpathic. Marking over a decade of experience at the intersection of AI and empathy, AI is effectively utilized to enhance human connections and elevate empathy. A commitment to ethical AI shapes the approach in leveraging its potential to improve human interactions. The amalgamation of scientific expertise, a focus on data quality and privacy, and ethical AI principles fuels the provision of innovative solutions that promote accurate understanding, effective communication, and foster empathy.

Privacy at mpathic

Privacy of individuals is highly prioritized and valued at mpathic, where extensive measures are taken to ensure confidentiality and protection of personal data. A steadfast commitment to robust privacy safeguards ensures the maintenance of top-notch security and privacy. The comprehensive privacy policy presents detailed information on the collection, use, sharing, and processing of personal data. For a thorough understanding of the privacy practices, please refer to the Privacy Policy section.

Security at mpathic

Safeguarding personal data and complying with international data protection laws and regulations, including the EU and UK General Data Protection Regulation (GDPR), holds high significance at mpathic. Data security is taken seriously and proud to be SOC 2 Type II compliant, reflecting the commitment to the highest standards of security, confidentiality, and data integrity. For additional information, please refer to the Information Security section.


GDPR-covered personal data is only processed using GDPR compliant tools that have gone through a critical vendor selection process.

HIPAA Compliant

All employees are trained on the privacy and security requirements applicable to protected health information during employee onboarding.

HIPAA-covered PHI is only processed using HIPAA compliant tools that have gone through a critical vendor selection process.

Note: mpathic is not a covered entity under HIPAA.

SOC II Type 2

All sensitive information is handled in compliance with SOC II Type 2 standards, offering the highest level of data security, privacy, and integrity.

Independent Penetration Testing

Conducted annually by an independent third party.

Zero vulnerabilities identified in 2022 and 2023.

Additional Data Security

When building custom models for customers, data segmentation techniques are applied so the data remains separate and secure, as explicitly outlined in the data use agreement.

Dedicated and isolated hosting options are available.