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Insurance

Build Trust & Loyalty in Real Time

Integrate mpathic API to identify and improve the behaviors that engage and retain customers and drive satisfaction scores.

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mpathic helps Insurance companies:

Go Beyond Sentiment Analysis

Get actionable recommendations and suggestions for the steps to take to improve customer satisfaction and engagement scores like NPS and CES.

Identify Communication Trends and Take Action to Improve

Discover strengths and problem areas at the individual, team, and company level. Improve customer interactions with expert recommendations for training and correction in those areas.

Understand the specific behaviors that influence customer outcomes and learn where to focus efforts.

Prevent Communication Mishaps, Reduce Customer Churn

Avoid communication breakdowns that damage trust and impact revenue. Know what not to say and exactly how to shift conversations in the right direction.

It’s critical for insurers to understand and execute on empathic listening with customers during every touchpoint. Customers need to know their insurer is listening. Partnering with mpathic helped us build trust, respect, and reduce tensions.

Senior Claims Director, Fortune 500 Insurance Company

mpathic’s innovative approach to reducing variability, bias, and safeguarding participants impressed us greatly. Recognizing our limitations in monitoring clinical trial conversations at scale, we chose to accelerate our progress by leveraging mpathic’s AI capabilities.

SVP Clinical Innovation, Biopharmaceutical Company

Humanly uses the mpathic API to measure empathy and address gender disparities in the hiring process. It’s not just about the numbers; it’s about the quality of the conversation. Partnering with mpathic has helped us level the playing field for everyone.

Prem Kumar, CEO of Humanly

Hard Science Tackling Hard Problems

mpathic is built by a team of internationally-recognized psychologists, researchers, and engineers. Our tech utilizes psychological language processing embedded in an AI-conversation analytics platform backed by decades of research. Our unique, continuously-evolving models are built on real-world data labeled by mental health and communication experts.

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