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GeekWire: This start-up aims to improve workplace conversations with ’empathy-as-a-service’ software

Most of us have had the experience of sending a text or email that came across sounding insensitive or angry, even though that wasn’t our intent.

Unfortunately, the lack of social cues in such messaging makes it much easier to be misinterpreted. Depending on the communication, this can lead to misunderstandings, hurt feelings or worse. That’s a shortcoming Bellevue, Wash.-based mpathic wants to correct using empathic AI.

Drawing on insights and datasets assembled over the past decade, mpathic has set out to promote human connection and understanding in the workplace.

“We actually make corrections that are very behavioral.”

To do this, they’ve created plugins that tie into their cloud-based empathy-as-a-service, or EaaS, to help humans talk to humans using real-time text corrections. This way, texts and emails can be reviewed and changes can be suggested prior to hitting “Send.” By adding these capabilities into platforms like Slack, or Gmail, mpathic hopes to bring more empathy to the corporate communication landscape.

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