Empowering Human Capabilities with AI-Driven Innovations
There’s a common misconception that AI aims to replace human labor and reduce job availability. While AI has the potential to automate tasks currently performed by humans and transform industries, its primary purpose is to augment human capabilities, not replace them. At mpathic, we embrace this principle in our product design philosophy. We enable our users to harness the potential of AI, providing them with valuable tools to efficiently utilize data-driven systems.
In the pharmaceutical and healthcare industries, mTrial’s professionals can focus on more strategic and complex tasks rather than performing repetitive time-consuming actions with the help of AI. Consider an mTrial case study where a leading biopharmaceutical company reduced its time spent on fidelity monitoring by 50% while also achieving a 20% increase in data accuracy. This is achievable through AI, with mTrial automating the analysis of over 200 human behaviors found in text or audio-to-text conversations.
Additionally, mConsult demonstrates how AI can serve as a partner in enhancing emotional intelligence and empathy, not only in healthcare but across various customer interactions, as illustrated by our collaboration with Humanly, a leading HR conversational AI SaaS company. Leveraging a unique metric powered by mpathic that encapsulates empathy, alongside patience and fairness, Humanly aimed to dramatically improve their client’s candidate conversion rates. The findings were significant: By focusing on these metrics and reaching a score beyond a certain threshold, Humanly’s client experienced an 8% increase in candidate conversion rates, as highlighted by Prem Kumar, Co-Founder and CEO of Humanly.
This substantial improvement in conversion rates underscores the versatile potential of mConsult. By integrating empathy, patience, and fairness into the evaluation and improvement of interactions, sectors beyond HR, particularly life sciences and healthcare, can translate these gains into enhanced patient or client engagement, satisfaction, and overall outcome efficiency. Imagine the possibilities in a clinical setting: A healthcare provider utilizing mConsult might not only see an improvement in patient satisfaction but increase patient adherence to treatment plans, translating to better health outcomes and elevated care standards.
Our commitment elevates human capabilities beyond automation and empathic communication guidance. mpathic’s team of experts builds measures and protocols to meet the needs of every client. This involves improving existing systems and developing new models to support client requirements. This is a testament to our belief in developing client-centered solutions that are not only effective and efficient, but also resonate with the core values of our partners.
At mpathic, we firmly uphold the principle that AI should complement and augment human effort rather than replace it entirely. We view AI not as a threat to human labor but as a catalyst for human excellence – a tool to enhance our abilities. Looking towards the future, we at mpathic are excited about the emerging technologies and features within our pipeline that promise to further transform the way professionals leverage AI across various sectors.
