AI-Driven Feedback: Improving Doctor-Patient Communication
At mpathic, we leverage the power of AI to enhance human capabilities, with a focus on healthcare communication. Our CEO and Founder Dr. Grin Lord, along with our VP of Clinical AI Product Dr. Amber Jolley-Paige, joined host Julie Soukup from Medical Memory on the “Take 1: Patient” podcast to discuss improvements in doctor-patient communication through AI.
The discussion began with Dr. Lord introducing mpathic’s AI solutions, highlighting how mConsult provides immediate, actionable feedback to medical professionals, overcoming the limitations of traditional coaching methods that often result in delayed feedback. This emphasis on timely communication is crucial, as Dr. Lord noted that enhanced communication skills can lead to significant healthcare outcomes. By prioritizing self-review and balancing positive reinforcement with constructive feedback, mpathic fosters a culture of continuous improvement among healthcare providers.
Dr. Jolley-Paige shared mpathic’s definition of empathy as “accurate understanding,” underscoring the importance of clear communication in patient interactions. mpathic partners with Medical Memory to help healthcare providers embody this principle, enhancing empathy in every interaction – whether through the app’s video capabilities or in-person conversations. Dr. Lord explained that mpathic quantifies empathy through objective measures. This innovative integration of AI, empowers healthcare providers to develop and refine their empathy skills, ultimately leading to more effective doctor-patient communication and improved health outcomes.
As the conversation concluded, Dr. Lord shared a powerful insight: By leveraging AI to empower human capabilities, mpathic is not just improving doctor-patient interactions – we are reshaping the landscape of healthcare delivery. At mpathic, we believe that the fusion of human empathy and AI-driven insights is the key to unlocking unprecedented levels of patient care and satisfaction.
Watch the full podcast: https://www.take1patientpodcast.com/podcast-library/mpathic-ai-feedback-improves-communication
