mpathic Platform Release Notes

TL;DR: Key Enhancements

• Resolved Issues: Playback speed settings in video and descriptive text under “strengths” in the behaviors tab have been fixed for better functionality and applicability.

Full Release Notes

Bug Fixes

Video Playback Speed Setting: Users experienced an issue where the speed settings for video playback were not fully visible. This has been addressed, and the settings should now display correctly, allowing users to adjust playback speed without any hindrance.

Text Under Strengths in the Behaviors Tab: The descriptive text appearing under “strengths” in the behaviors tab has been updated. This improvement ensures that the information presented under this section is more broadly applicable and resonates more effectively with diverse user cases.

TL;DR: Key Enhancements

• Usage Dashboard: A new dashboard is now available, offering access to user guides, support tools, and administrative insights on user activity.
• Filter Comments in Transcripts: Enhancements to the transcript page now allow users to filter comments, simplifying the task of identifying dialogues with annotations.

Full Release Notes

• Usage Dashboard: The platform now includes a Usage Dashboard that can be quickly accessed via two intuitive entry points – either through the question mark icon by the dark/light mode toggle or via the “Support” link. This dashboard is a hub for users to find user guides and support, report bugs, and submit feedback. For administrators, the dashboard offers valuable insights such as monitoring monthly active users and tracking the last login times, enabling them to have a better overview of platform engagement.
• Filter Comments on Transcript Page: Enhancements on the transcript page now feature a more efficient way to manage commentary. By clicking the new speech bubble icon next to the search bar, users can conveniently filter the transcript to display only sections that contain comments. This facilitates more focused reviews, as users can quickly jump to and engage with parts of the transcript that have collaboration or important notes.

TL;DR: Key Enhancements

• Accessibility Improvements: Significant enhancements to the platform’s accessibility, including adaptable navigation and customizable tables.
• Last Updated Column: “Last Updated” column added to session files table for easier tracking of session updates.

Full Release Notes

Accessibility Enhancements: The platform has undergone a series of accessibility improvements, designed to facilitate smoother navigation for all users. Notable changes have been made to the session files screen, where users can now benefit from integrated search bars and have the capability to format the table to match their specific preferences. This development aims to provide a more adaptable and personalized experience, ensuring that users can interact with the platform in a way that best suits their individual needs.

Add Last Updated to Session Files Table: A new “Last Updated” column has been introduced to the session files table, providing users with clear and quick visibility of the most recent processing date for each session file. This feature is crafted to enhance data management, offering a straightforward way to monitor the time-sensitive progression of session data.

Other Notable Updates: The platform has received further updates for a more streamlined user experience. On the Behaviors tab of a Transcript, sections such as Highlights, Lowlights, or Synchrony Scores will no longer be displayed if they are not applicable, eliminating unnecessary clutter and focusing attention on the present data. Additionally, when uploading files in the Portal, there is a new requirement that filenames must be alphanumeric and can only include underscores and dashes, with no spaces allowed. This standardization simplifies file management and reduces errors related to file naming conventions.

TL;DR: Key Enhancements

• PII Redaction: Transcripts and audio files now feature PII redaction, keeping sensitive information secure (English only; video files redacted in audio only).
• Embeddable Dashboard: Enhanced dashboards provide supervisor and therapist views with fidelity tracking, date/therapist filters, and limited configuration options.

Full Release Notes

• PII Redaction in Text and in Audio: This feature ensures that personally identifiable information is removed from transcripts and audio files as part of our workflow. At present, only audio streams are supported for redaction. If a video file is submitted, only the redacted audio version will be available on the platform. This service is limited to the English language and is provided through AssemblyAI.
• Embeddable Dashboard: The platform has been upgraded to include both supervisor and therapist views. The dashboards now offer filtering options by date or therapist. Dashboards present fidelity calculations, allowing users to track these metrics over time and by therapist. Light configuration capabilities are available, allowing our team to adjust the dashboard to display different views for available data.

TL;DR: Key Enhancements

• PII Redaction: Transcripts and audio files now feature PII redaction, keeping sensitive information secure (English only; video files redacted in audio only).
• Embeddable Dashboard: Exclusive to CNS Demo Tenant, enhanced dashboards provide supervisor and therapist views with fidelity tracking, date/therapist filters, and limited configuration options.

Full Release Notes

• PII Redaction in Text and in Audio: This feature ensures that personally identifiable information is removed from transcripts and audio files as part of our workflow. At present, only audio streams are supported for redaction. If a video file is submitted, only the redacted audio version will be available on the platform. This service is limited to the English language and is provided through AssemblyAI.
• Embeddable Dashboard: The Platform has been upgraded to include both supervisor and therapist views. The dashboards now offer filtering options by date or therapist. Dashboards present fidelity calculations, allowing users to track these metrics over time and by therapist. Light configuration capabilities are available, allowing our team to adjust the dashboard to display different views for available data. NOTE: Currently only available in CNS Demo Tenant.

TL;DR: Important Updates

• Checklist Fidelity Tracking: Now quickly identify unmet checklist items and view session fidelity percentages.
• Dashboard Proof of Concept: Clinical teams can soon create and manage dashboards, aiming for release end of the month.
• Updated Talk Turn Display: Transcripts now easier to navigate with talk turns highlighted over the old line-by-line format.
• Refined Action Item Review: Action item review shows entire talk turn context, with targeted internal feedback options.

Full Release Notes

• For a Given session, Provide a List of Unmet Checklist / Fidelity Items: The checklist tab now reflects whether an item has been fulfilled during a conversation. Items that haven’t been met will show the message “not met in this recording.” Each item will contribute to fidelity only once, and the tab will display counts of both met and unmet items. This will enable us to calculate a percentage of fidelity.
• Clinical Enablement of Dashboard Creation and Management via Embeddable: Successfully completed a proof of concept for interactive dashboards, enhancing the team’s capacity to develop dashboards for customers and generate actionable analytics. We aim to do a general release by the end of the month.
• Talk Turn Representation: The platform has been updated to showcase talk turns within the transcript view, moving away from the previous utterance-by-utterance format. You can still sync a specific talk turn with the video by clicking on an utterance within it. Additionally, hovering over an item will highlight its corresponding behavior within the talk turn. The review of action items will now display the entire talk turn and highlight the utterance that is an action item. The thumbs-up and thumbs-down features are now linked to specific behaviors within the talk-turn and intended solely for internal use during this release.

TL;DR: Important Updates

• Comments in Transcripts:Users can now comment directly on transcripts for interactive mentor engagement. Visible to all with access.
• Speaker Role Assignments: Assign roles like therapist or participant to speakers in the portal for precise analytics. Roles applied consistently throughout the session; reprocessing required upon assignment.
• Behavior-based Role Analytics: Once roles are set, behaviors in the analytics are tied to those roles, ensuring data relevance to assigned speakers.
• Gated Action Items Approval: A multi-stage, gated review process for action items has been implemented, involving a mpathic team member evaluation, optional supervisor approval, and streamlined resolution, all within structured SOP compliance.

Full Release Notes

• Updates to Transcript: Users now have the capability to leave comments directly in the transcript interface, fostering an interactive avenue for mentors and other permitted users to engage, provide feedback, or share insights. This update aims to enhance collaborative analysis and learning through direct, contextual communication within transcripts.
• Speaker Role Assignments in the Portal Our latest update introduces the ability to assign specific speaker roles, such as therapist, participant, among others, within the platform. This innovation allows for:
  • Enhanced clarity in speaker identification by assigning roles at the session level.
  • Automatic reprocessing of sessions upon role assignments to ensure analytics accurately reflect these designations.
  • The ability to assign multiple speakers under a single role category for versatile role representation.
    Note: Access to session analytics may be delayed due to reprocessing, with dashboard updates occurring approximately every hour.
• Behavior-based Roles: With role assignments, we’ve tailored the behavior detection system to correlate specific behaviors with designated roles. Therefore, detected behaviors, such as consent requests, will be attributed to the appropriate roles (e.g., mentor), enriching our analytics’ relevance and accuracy.
• Gated Action Items Approval: Introduc.ing a gated review workflow for action items, which includes:
  • An initial review by an mpathic team member, determining the action item’s course.
  • An Approval Process where, after initial acceptance, the action item proceeds to a supervisor for final validation and comments.
  • A Resolution Option for mpathic team members to directly resolve action items, with reasons provided, bypassing customer involvement.
  • This structured approach to action item review and approval is designed to streamline operational efficiency while ensuring strict adherence to SOPs and quality metrics.

TL;DR: Important Updates

• Screen View Enhancements: Enhanced visual layout for small and large screen sizes.
• Checklist Tab Update: Grouped checklist items with occurrence counts.
• Improved Recording Detail View: Restrictions on accessing Pending/Processing files for streamlined navigation.

Full Release Notes

• Improvements to Small and Large Screen Views: Updates aimed at refining the visual experience across diverse screen sizes, ensuring a seamless transition and coherent display of platform content.
• Checklist Item Counts on Checklist Tab: Revamped to show each checklist item as a single entry, regardless of occurrences, with a count of occurrences for a clear and consolidated view of fulfillment. This simplifies the review process and helps users quickly grasp the frequency of specific actions or behaviors during a session.
• Better User Experience in Recording Detail View: Enhanced navigation by addressing the accessibility of files marked as Pending or Processing. Users are redirected back to the Session Files View when such files are undergoing reprocessing, ensuring they interact only with accessible, finalized content.