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Forbes: How to Cultivate Empathy in the Workplace

It’s easy to misinterpret a message over text or email as being angry or arrogant. But there’s a company that wants to change all that. Bellevue, Washington-based start-up mpathic plans to fix this problem using empathic AI. To do this, they’ve created plugins that tie into their cloud-based empathy-as-a-service, or EaaS, to help humans talk to each other using real-time text corrections. This way, texts and emails can be reviewed, and changes can be suggested prior to hitting the “send” button. Ultimately, by adding these capabilities into platforms like Slack or Gmail, mpathic hopes to bring more empathy to the corporate communication landscape.

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